Patient Rights
Patients and families at St. John North Shores Hospital have a variety of ways to express their satisfaction and concerns regarding the quality of the services we have provided.
If you have a suggestion or concern regarding our services or your medical care, please notify our staff and they will assist you. The Customer Service Patient Request Line is available 24 hours a day to resolve concerns regarding your room, food, or nursing care. Please dial 586-465-5501 to access the Customer Service Patient Request Line.
If attempts to resolve the concern are not acceptable to you or your family, you may obtain a copy of the "Citizens Guide for Filing a Complaint Against a Health Facility" which is published by the State of Michigan, Department of Consumer and Industry Services, Bureau of Health systems. This pamphlet explains how to file a formal complaint to the MDCIS and is available in public areas throughout the hospital. You may also receive a copy by contacting the Patient Representative.
St. John Providence Health System hospitals are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). If your concerns cannot be resolved through the hospital, call JCAHO at 1-800-994-6610, 9:30 a.m. to 6 p.m. Monday-Friday.
Financial Assistance
St. John Providence Health System Hospitals have programs to assist patients who are uninsured or cannot afford medical care. Our programs include sliding scale discounts, financial assistance for those who meet income requirements and referrals to federally funded programs. For more information about these programs at St. John North Shores Hospital, call 1-313-343-3322.
Spiritual Care Services
Our chaplain is available for all faiths three days a week. If you would like to see someone on the days the chaplain is not here, please have the nursing staff contact the house supervisor or click here for contact information.
Ethics and Health Care
Ethics is a system of moral principles and/or rules of conduct that are recognized by and associated with a certain group or culture.
St. John North Shores Hospital is committed to providing health care that meets the highest of ethical standards.
Because complex ethical questions sometimes arise in a hospital setting, the hospital’s Ethics Committee was established to support and advise patients, families and caregivers as they work together to find solutions to difficult problems. The Ethics Committee is a multidisciplinary group made up of representatives from nursing, physicians, clergy and other staff. All members of the Ethics Committee have received education in addressing critical issues.
Patients, families, physicians and hospital staff may request the Ethics Committee review a particular case. To request an Ethics Committee consult, please contact any nurse, physician, or manager.
Your Hospital Stay — What You Will Need
Each patient is provided a booklet outlining what to expect during their stay and what they will need to bring.
Nutrition and Weight Management Counseling
Certified dietitians provide one-on-one nutrition counseling on a variety of nutrition-related topics. Call 586-466-5262
Physician Referral
St. John Health Physician Finder matches callers with physicians who most closely meet patients’ needs by specialty, insurance type, location and appointment availability.
Call 1-888-757-5463 Monday - Friday 8 a.m. to 5 p.m.
Home Care
Certified nursing and skilled care. Providing registered nurses, licensed practical nurses, and nurses’ aides in your home or hospital room.
Social Work and Discharge Planning
Social workers are assigned to every patient unit to help with personal and family problems resulting from illness and disability. They provide advice on living arrangements after discharge and about community resources. There is no charge for this service. They provide information on Advance Directives upon request. For more information call 586-466-5235.
Patient Relations Contact
If you need immediate assistance please call 586-466-5411 or 65411 if inside the building. The operator will contact the house supervisor.
If you want to talk to the manager of a specific department there are posters throughout the building identifying the manager and their phone number.
The patient relations number for St. John Hospital & Medical Center and St. John North Shores Hospital is 313-343-3349.
